Refund policy
Returns & Refunds – Papacitos
Papacitos is an Australian-based clothing brand. We take pride in delivering premium garments with a focus on quality, craftsmanship, and detail. Due to the nature of our collections, we maintain a strict policy regarding returns.
Change of Mind
- All sales are final
- We do not offer returns, refunds, or exchanges for change of mind
- Please ensure you select items carefully before completing your purchase
Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law.
You are entitled to a replacement, repair, or refund if a product:
- Is faulty or of unacceptable quality
- Does not match its description
- Is not fit for its intended purpose
Damaged or Incorrect Items
We ask that you inspect your order upon delivery. If your item is defective, damaged, or incorrect, please contact us as soon as possible so we can resolve the issue.
To report an issue, please contact:
Optional to provide:
- Proof of purchase
- Photos of the item and issue
Conditions for Claims
Where a return or remedy is required:
- Items must be in their original condition where possible
- Claims must be made within a reasonable timeframe
Refunds (Where Applicable)
If a refund is approved:
It will be issued to your original payment method
Processing times may vary depending on your bank or payment provider