Shipping policy

Shipping Policy – Papacitos

Papacitos is an Australian-based clothing brand committed to delivering premium garments with care, efficiency, and attention to detail. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During new product releases, promotional periods, or high-volume times, processing times may be slightly extended. Customers will be notified if significant delays occur.

Shipping Rates & Fees

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping promotions (including free shipping offers) will be clearly displayed at checkout when available.

Domestic Shipping (Australia)

For orders within Australia:

Standard shipping: 3–7 business days after dispatch
Express shipping (if available): 1–3 business days after dispatch

Delivery times are estimates only and may vary depending on courier delays or external factors.

International Shipping

We offer international shipping to select countries.

Estimated delivery time: 7–21 business days after dispatch
Delivery time may vary depending on destination, customs clearance, and local postal services

Please note that international customers are responsible for any customs duties, import taxes, or fees charged by their country.

Free Shipping

From time to time, Papacitos may offer free shipping promotions. Any free shipping thresholds or eligibility requirements will be clearly displayed on our website or at checkout during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details. Please allow 24–48 hours for tracking information to become active.

Delivery Issues & Delays

While we work closely with trusted shipping partners, Papacitos is not responsible for delays outside of our control once an order has been dispatched. This may include courier delays, weather disruptions, or customs processing for international orders.

If your order appears delayed or missing, please contact us and we will assist in resolving the issue.

Incorrect Address

Customers are responsible for ensuring all shipping details are entered correctly at checkout. Papacitos is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Returns & Refunds

Please refer to our Returns & Refunds Policy for full details regarding damaged, faulty, or eligible items under Australian Consumer Law. This policy forms part of your purchase agreement with Papacitos.